Customer services representatives – financial institutions

National Occupation Code (NOC): 6551  ยท  Browse All Occupations

Customer service representatives in this unit group process customers’ financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

Alternate Job Titles

  • Accounts Information Service Clerk - Financial Institution
  • Bank Customer Service Officer
  • Bank Teller
  • Credit Union Teller
  • Current Account Representative - Financial Services
  • Customer Service Agent - Financial Institution
  • Customer Service Representative - Financial Services
  • Financial Customer Service Representative
  • Foreign Exchange Teller - Financial Services
  • Head Teller - Financial Services
  • Proof Teller - Bank
  • Savings Account Teller - Financial Services
  • Senior Teller - Financial Services
  • Teller - Financial Services
  • Teller Trainee
  • Trust Company Teller
  • Bank Teller
  • Credit Union Teller
  • Financial Customer Service Representative
  • Foreign Exchange Teller - Financial Services

Median Income by Education

The following table details the median income for various education levels for customer services representatives - financial institutions.

Education Level Median Income
No certificate, diploma or degree $23,015
Secondary (high) school diploma or equivalency certificate $28,168
Apprenticeship or trades certificate or diploma $18,213
College, CEGEP or other non-university certificate or diploma $31,788
University certificate or diploma below bachelor level N/A
University certificate, diploma or degree at bachelor level or above $23,582
Total: Highest certificate, diploma or degree $28,562
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

Median Income by Gender

The following table details median income by gender for customer services representatives - financial institutions.

Gender Median Income
Male $28,562
Female $24,270
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Extracted Salary Information (13 samples)

The following salary data has been extracted from job posts indexed on this website over the last year for customer services representatives - financial institutions.

$29,250.00
Lowest Observed
$42,900.00
Highest Observed
$29,250.00
25th Percentile
$33,425.00
Average
$29,250.00
Median
$36,075.00
75th Percentile

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Regional Employment Participation by Age Group

This chart and accompanying table outlines regional employment participation by age group for customer services representatives - financial institutions

Age Group Employed Individuals
15 to 24 years 310
25 to 34 years 540
35 to 44 years 225
45 to 54 years 350
55 to 64 years 285
65 to 74 years 15
75 years and over 10
Total 1,725
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Employment Type

This chart outlines regional employment participation by employment type for customer services representatives - financial institutions. Hover over a pie section to see the associated employment type, or refer to the table below.

Employment Type Employed Individuals
Full Time 995
Part Time 815
Total 1,810
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Gender

This chart outlines regional employment participation by gender for customer services representatives - financial institutions. Hover over a pie section to see the associated gender, or refer to the table below.

Gender Employed Individuals
Male 255
Female 1,465
Total 1,730
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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Regional Employment Participation by Class of Worker

This chart outlines regional employment participation by class of worker for customer services representatives - financial institutions. Hover over a pie section to see the associated class, or refer to the table below.

Class Employed Individuals
Employee 1,735
Self Employed 0
Total 1,725
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Labour Force Status

This chart outlines regional employment participation by labour force status for customer services representatives - financial institutions. Hover over a pie section to see the associated labour status, or refer to the table below.

Labour Status Individuals
Employed 1,670
Unemployed 70
Total 1,725
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for labour force aged 15 and over in private households.

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Regional Employment Participation by Education Level

This chart outlines regional employment participation by education level for customer services representatives - financial institutions. Hover over a pie section to see the associated education level, or refer to the table below.

Education Level Individuals
No certificate, diploma or degree 75
Secondary (high) school diploma or equivalency certificate 800
Apprenticeship or trades certificate or diploma 60
College, CEGEP or other non-university certificate or diploma 400
University certificate or diploma below bachelor level 30
University certificate, diploma or degree at bachelor level or above 470
Total 1,810
Data source: Statistics Canada 2016 Census of Population. Custom tabulation for population aged 15 and over who worked in 2015 and reported employment income in 2015.

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